 | We only schedule 2 consultations per hour per doctor. This is twice the
national average for small animal hospitals. By doing so, we can fully
involve our clients in the healthcare decision making process. In a recent
study, it was shown that in the current human healthcare climate, many
physicians are being forced to spend 20 minutes or less with their human
patients. The study concluded that most patients have inadequate time to
understand their treatment options and that they are inadequately prepared
to make sound decisions regarding their own health. We began scheduling 30
minute appointments in 1996 because we knew that involved pet owners expect
to have a full understanding of what healthcare options are available to
them. This routine also helps us to maintain a better on-time appointment
schedule. Emergencies and unexpected arrivals can still create occasional
delays but this is rare. |
| We work very hard to create a positive attitude amongst our patients. Our Happy
Visits and aggressive positive reinforcement during each visit has
created a generation of canine patients that cannot wait to get in the front
door. |
| While fewer cats than dogs truly look forward to a veterinary visit, our
dedicated cat only outpatient examination area
minimizes their distress. |
| Aggressive stress and pain management have been evolving at our practice
for more than 9 years. This improves the quality of the treatment outcome as
well as improves the pet's attitude when returning for future visits. There
are few equals to our capabilities at any veterinary practice anywhere in
the country. |
| Our "Kids Korner" is an entertainment area with books, toys,
Disney videos, and a multimedia "Kids Komputer". We want the rest
of the family to look forward to each visit too. |
| Our outpatient examination rooms are fully integrated through 2 computer
networks allowing access to our Computerized Medical Records, Medical
Photographic Library, Client Education Files, Veterinary Internet Resources,
and our Therapeutic Diet Programs. |
