5/21/20 Update: we are BACK TO MORE OR LESS NORMAL HOURS.
7:30-6 every weekday, Wednesdays 7:30-7. We are back to seeing regular appointments now, however we are still complying with social distancing recommendations. See below for how to safely bring your pet to the hospital. We are employing a no contact policy, so no clients are allowed in the building in order to keep our staff and our clients safer, and we will be asking you how you are feeling and if you have any symptoms of COVID-19 or have been in contact with anyone who has confirmed or suspected infection. Thank you for your understanding.
- IF YOU ARE COMING TO THE CLINIC FOR ANY REASON:
- Please call from the parking lot to let us know you are here, if you are picking up medications or food we will take your payment over the phone and leave your purchases at our back door in a drop box
- If you are here for an appointment, the technician will speak with you about your pet’s history and what the plan is for the appointment
- A staff member will then come out to the parking lot and retrieve your pet from you. IF YOU HAVE A CAT we may have you leave the carrier by the back door. IF YOU HAVE A DOG we will put our own leash on the dog and ask you to remove your leash (the reverse will happen when we return your pet to you).
- YOU MUST BE WEARING A PROPERLY-FITTED MASK BEFORE THE STAFF MEMBER COMES OUT TO RETRIEVE YOUR PET AND WHEN WE RETURN YOUR PET TO YOU – IF YOU ARE NOT WEARING A MASK WE WILL BE FORCED TO RESCHEDULE YOUR APPOINTMENT. This is for your safety and the safety of our staff.
- BEFORE YOUR VISIT! PLEASE DOWNLOAD THE TELETAILS APP ( https://www.teletails.com/amherst ) and set yourself and your pet up with an account using our code AMHERST. MAKE SURE YOU ARE NOT SETTING YOURSELF UP AS A PROVIDER. (You will be asked for a credit card, this would only be used if you are truly doing telemedicine, you will pay for your office visit here over the phone at the end of your appointment.) START A TELETAILS CONSULTATION AT ANY POINT BEFORE YOUR APPOINTMENT
- Dr Stein will use TeleTails to discuss your pet with you during or after the examination, using TeleTails allows you to still be part of the appointment
- At the end of the appointment we will call you, review the recommendations, check for any refills you need, and take your credit card payment over the phone. We will then return your pet, your receipt and any products to you in the parking lot
- THANK YOU for your understanding and stay safe!
**** 3/22/20: ALERT ****
During the current COVID-19 pandemic we are forced by the NYS PAUSE
Executive Order to restrict our services to urgent/emergency visits and
Teletails can be used on smartphones, tablets, and most laptops.
Now more than ever, telemedicine will serve a crucial role as we do our
best to minimize the risks of COVID-19 to our clients and our staff
while we do our best to preserve the health of our patients.
ALL contact with the clinic if at ALL possible should be through TeleTails or email to email@example.com with a header containing your pet’s name and your last name along with a brief description of what is needed, like “FLUFFY JONES MEDICATION REFILL” or “BOWSER SMITH EAR INFECTION”. Please note that if you MUST use the phone, you may be required to leave a voicemail and we cannot guarantee a timely response.
Please help us help you!
Our hours will be changing on an ongoing basis, so please watch our Facebook page (and here) for updates.
If we DO have you bring your pet to the hospital, please follow the below safety rules:
IMPORTANT MESSAGE REGARDING COVID-19 SAFETY
3/17/20: In an effort to ensure a safe environment for our clients and staff, while we ARE open, we are currently NOT allowing clients into the hospital. Please CALL FROM YOUR CAR and we will come out to you. We also ask that you please avoid visiting our hospital if you are currently experiencing flu-like symptoms, including a fever and a cough, or if you or someone you have been in contact with have traveled to an affected area within the last 14 days.
Dr Stein is quoted by one of the top veterinary anesthesiologists in the world. : “This is a remarkable website that receives 20,000 visitors monthly. By featuring it here, I hope that number goes up, as it well worth a look and a “bookmark!” It was created by Dr. Bob Stein, a practitioner in Snyder, New York, with a passion for anesthesia and pain management. Dr. Stein has undergone extensive training in anesthesia, pain management, rehabilitation, and acupuncture. It is frequently updated – for example, there is a section on how to cope with the opioid shortage and there are video clips on certain techniques; for example how to deal with a fractious cat and how to perform a cat neuter under sedation and a local block.
One of the many “little gems” on this website is the section on drug infusions…. If I could give a kudos award for making my life easier when it comes to setting up infusions, it would go to Dr. Bob Stein!”
WE NOW OFFER TELEMEDICINE CONSULTS STARTING 11/25/19!
8/20/18: There have been many reports recently of heart issues in dogs fed grain-free diets. Several different diets have been implicated, but currently we are advising you that IF you feed a grain free diet to your dog, you may want to consider switching to a diet that contains grain. This is the simplest, most conservative action you can take until we have more definitive information about this issue. We will keep you advised as more information emerges about this issue. Please contact us if you have any questions about this.
We have been a Fear Free/Low Stress Handling practice for many years, but now we congratulate Dr Stein on becoming Fear Free CERTIFIED! The goal of this program is to reduce stress on both pets and owners by making their visits to ASAH as low stress and without fear as possible. Congratulations Dr Stein!
Did you know we have offered Stem Cell Therapy for many years? We have a lot of experience with this regenerative therapy and have helped many pets enjoy significantly more comfortable lives.
Amherst Small Animal Hospital is a full-service veterinary clinic for dogs and cats offering state of the art medical care for your pet. We are your “other family doctor”, we want to take the time to get to know you and your pets in order to provide you with the best, most complete and individualized veterinary care possible.
At Amherst Small Animal Hospital you aren’t just an account number, and your pet isn’t just a name on the computer screen!
In May, 2014, Dr Stein was awarded the Michigan State University’s Distinguished Veterinary Alumnus Award for his work promoting advanced anesthesia and pain management techniques:
Congratulations Dr. Stein! He just received the Michigan State University 2014 Distinguished Veterinary Alumnus Award! This award is given to veterinarians who have “excelled in practice, teaching, research, service (local, regional, national, international), and/or organized veterinary medicine.”
Canine Platelet Enhancement Therapy, an exciting new therapy for dogs with arthritis!
Renal Failure Case Study: Cassie is very special canine patient who was given just months to live by another practice after kidney failure was diagnosed…
BE AWARE OF THE DANGERS OF XYLITOL TOXICITY!! (Xylitol is a very common ingredient in sugarless gum and other sugar-free products and it can be VERY harmful or even fatal to dogs, please keep your pets safe)
Congratulations to Dr. Stein on completing his Certified Veterinary Pain Practitioner certification through the International Veterinary Academy of Pain Management. Dr. Stein is a past president of the IVAPM.
Here at the Amherst Small Animal Hospital we want our clients to know more than just the names of our staff. Click here to meet some of our new friends.
Patients having anesthetic procedures (dental, spay/neuter, surgery) should have no food after midnight the night before, water is fine until you leave in the morning, drop off is between 7:30-8:00 AM.
We want to keep clients informed about what we do and why we do it. So take your time exploring our Web site and learning about the Amherst Small Animal Hospital! Click here to find out what makes us different. Take a look at our Resource Library to learn about everything from collecting a urine sample to how to prepare a bland diet when your pet has an upset stomach. Browse our Frequently Asked Questions for answers to, well, frequently asked questions about vaccinations, Internet pharmacies and more!
Did you know that many common household items and foods are TOXIC to pets? According to the ASPCA’s Animal Poison Control Center:
- Human Medications
- Rodenticides (rat poison)
- Human Foods like Xylitol (a no-calorie sweetener used in sugarless chewing gums and many other low/no calorie foods and drinks), grapes, raisins, onions and garlic (yes, garlic!)
- Veterinary Medications (many are flavored to make them easier to administer, but this can mean a pet might eat a whole bottle and overdose)
- Household Toxins like cleaning supplies, liquid potpourri, batteries, bleach, etc.
- Plants (especially lilies)
- Outdoor Toxins like antifreeze, fertilizer and ice melt
The Veterinary Emergency Clinic is at 4821 Genesee Street, Cheektowaga NY 14225 (716) 839-4043
If you feed your dog a Purina food, and currently buy online, please consider purchasing through the ProPlan VetDirect link below, free shipping, prices comparable to Chewy, promotions, and you will be helping to support our clinic!